Privacy Policy

Your Privacy Matters

At Brittany Frishman LLC and Hailey Jack LLC, protecting your privacy and creating a safe, respectful space for you and your family is a priority. This notice explains how your personal information, health information, care records, client stories, photos, testimonials, and communications may be collected, used, and protected while receiving lactation and doula services.

Please review this information carefully. If you have questions about privacy practices or how your information is handled, please contact Brittany Frishman and/or Hailey Jack

Patient Rights

As a client, you have the right to:

Request access to your client records and care documentation
Request corrections to information you believe is incorrect or incomplete
Request confidential communication through your preferred method when possible
Ask questions about how your information is collected, used, and shared
Request limits on certain information sharing when applicable
Receive a copy of this privacy notice
File a concern or complaint regarding privacy practices

Your trust is important, and your personal information will be handled with care, respect, and confidentiality.

During your care, we may collect information related to:

Pregnancy, birth, postpartum, and infant feeding history
Lactation concerns, goals, and feeding plans
Birth preferences and postpartum support needs
Relevant health information you choose to share
Contact and scheduling information
Consultation notes and care recommendations

Information is collected only as needed to provide individualized lactation and doula support and continuation of care.

Information We Collect

How Your Information May Be Used

Providing Lactation Support

Information may be used to:

Understand your feeding goals and concerns
Develop individualized lactation support plans
Document consultations, assessments, and recommendations
Support breastfeeding, chestfeeding, pumping, bottle feeding, combination feeding, or other infant feeding goals
Provide continuation of care

Information my be used to:

Prepare for birth and postpartum support
Understand your preferences, needs, and goals
Provide emotional, informational, and physical support
Coordinate care with your healthcare team when authorized

Providing Doula Support

Managing Our Practice

Information may also be used for:

Scheduling appointments
Maintaining client records
Processing payments
Communicating important updates regarding your care

Release of Information

A Release of Information form will be reviewed and signed at your first visit if you would like information shared with other individuals or members of your healthcare team.

With your written authorization, information may be shared with:

Your partner or support person
Physicians, midwives, pediatric providers, or other healthcare professionals
Other individuals involved in your care

You may change or withdraw permission to share information at any time by contacting [Your Business Name] in writing.

Communication Privacy

To provide accessible and supportive care, communication with clients may occur through secure telehealth, email, phone calls, and text messaging.

Secure Telehealth Visits

Virtual lactation consultations and support sessions may be provided through a secure, HIPAA-compliant telehealth platform designed to protect your privacy and confidentiality.

During telehealth visits, please help maintain your privacy by:

Choosing a private location whenever possible
Using a secure internet connection when available
Avoiding public spaces where personal health information may be overheard
Letting me know if you have concerns about privacy during a virtual visit

Email Communication

Email communication may be used for scheduling, follow-up information, resources, and care coordination.

A HIPAA-compliant email system is used when communicating protected health information electronically. Please use the designated secure communication methods provided by Brittany Frishman LLC and Hailey Jack LLC whenever discussing personal health information.

Text Messaging

Text messaging may be used for scheduling, brief updates, and convenient communication.

While texting can be helpful and convenient, standard text messages are not guaranteed to be secure or HIPAA-compliant. By choosing to communicate through text messaging, you acknowledge the potential privacy risks and are choosing to use this method at your own discretion.

Please do not send urgent medical concerns, emergencies, or detailed health information through text messages.

For urgent concerns, please contact your healthcare provider or call 911 for emergencies.

Communication Boundaries

Communication methods are intended for client support, scheduling, and follow-up care coordination. Response times may vary depending on availability, and electronic communication should not be used as a substitute for emergency medical care.

If you have a time-sensitive medical concern, please contact your healthcare provider, pediatric provider, or emergency services as appropriate.

Client Stories, Photos, Testimonials, and Social Media

Your privacy and comfort are always respected.

I may occasionally share client stories, photos, testimonials, or experiences to help educate and support other families. However:

Your participation is completely voluntary
Permission will always be requested before sharing your story, photos, testimonials, or personal information
You are not required to provide a testimonial, review, photo, or story in order to receive care
Choosing not to participate will not affect the quality of your care in any way

No identifying information, images, birth stories, feeding journeys, or personal experiences will be shared without your permission.

Records and Documentation

Client records and consultation notes are securely maintained within an electronic health record (EHR) system.

Records will be retained for ten (10) years in accordance with professional record-keeping practices.

You may request access to your records by contacting: Brittany Frishman LLC an d Hailey Jack LLC

Emergency Disclaimer

Lactation and doula services provide education, support, resources, and guidance. These services do not replace emergency medical care, diagnosis, or treatment provided by licensed healthcare professionals.

If you are experiencing a medical emergency, call 911 immediately.

For non-emergency medical concerns related to you or your baby, please contact your healthcare provider, pediatric provider, or other qualified medical professional.

I encourage all clients to maintain ongoing care with their healthcare providers and seek medical attention whenever needed.

Scope of Support

Doula and lactation support services are intended to provide education, encouragement, advocacy, and individualized support.

I do not diagnose medical conditions, prescribe treatments, or replace the care provided by licensed medical professionals. When appropriate, referrals and collaboration with qualified healthcare providers may be recommended.

Our Commitment to Privacy

We are committed to:

Protecting your personal and health information
Maintaining secure records
Respecting your choices regarding communication and information sharing
Providing transparent information about privacy practices
Maintaining a supportive, respectful, and client-centered care environment